Refund Policy

Last updated: October 16, 2026

This policy explains when CodeLeap Ltd refunds a payment for ChatQuote. Payments are taken by our merchant of record, Paddle, which returns a refund to the card or account you paid with.

1. Try it before you pay

Every new workspace starts with a 30-day free trial with every feature switched on, and no card is needed. You only pay once you choose a plan.

2. Full refunds for recent payments

If you ask within 14 days of a payment, we refund that payment in full. This applies to your first subscription payment, to each monthly renewal and to the charge for moving to a higher plan.

3. After that

After 14 days a payment can no longer be refunded, and we do not refund part of a billing period. You can cancel at any time on the billing page: your plan stays active until the end of the period you have paid for, and nothing more is charged.

4. How to ask for a refund

Email support@chatquote.app from the address on your account within 14 days of the payment, saying which payment it is. We reply by email, and Paddle returns the money to the card or account you paid with. How long it takes to show depends on your bank.

5. Your legal rights

This policy does not limit any rights you have by law, such as a consumer's statutory right to cancel.

6. Changes to this policy

We may update this policy. The date at the top shows when it last changed, and a change never applies to a payment made before it.

Questions about this document: support@chatquote.app.